A load is not ready to factor because someone marked it delivered. It is ready when the paperwork that the factor actually uses is on the load: the rate confirmation, the bill of lading, and the proof of delivery.
Those three documents do different jobs. The rate confirmation is the agreement on the money. The BOL is the pickup record. The POD is the proof the freight arrived. You want all three on the load so the file is complete. You do not want all three in the email.
The factoring email from FleetCon attaches the invoice, the rate confirmation, and the POD. The BOL stays on the load and is not attached. That keeps the packet to what the factor asked for, and it keeps the BOL where dispatch can still open it.
Until those three files are uploaded, the email button stays off. There is no separate step to mark the load paid. Pending and in progress are the working statuses. Sending the packet records that it went to the factor. The factor still pays you. FleetCon does not fund the load.
If a page is missing, fix the load before you send. A packet that goes out without the POD just comes back as a question, and the week you thought was collected is still sitting in someone else’s inbox.